Munchkin Auto Seat Protector Review

Average Reviews:

(More customer reviews)I ordered this product for my in-laws to put under a booster seat they purchased for my son for when he visits.When they opened the seat protector, the black dye from top layer had bled onto the beige backing which is to be placed against the car's upholstery.We sent digital pictures of the problem directly to Munchkin's customer service dept. The problem was very easily visible in the photos but they requested that we return it so their Product Development Dept. could view the defect.Being a good citizen, I sent the seat protector back immedaitely and asked them to reimburse me for the postage.I got an e-mail from the customer service rep. telling me it's their policy not to issue a refund but, instead, they would send me an age appropriate toy for my child.The cheapest shipping had been more than half the price of the product.I couldn't believe it!After a few more e-mails eventually the customer service representative said a reimbursement for me had been approved by her supervisor but that was almost 3 weeks ago and I haven't received it.

After about 2 weeks, my in-laws finally received a replacement protector that had the EXACT SAME PROBLEM!!!!The customer service rep. assured us that the product had been inspected by their warehouse. The whole situation has honestly been a complete mess.

Please be aware of this problem and think twice about ordering this product espcially if you have light colored covering on your rear seats.

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Product Description:
Keep your child's seat firmly in place and keep your car organized at the same time with Munchkin's Auto Seat Protector. This non-slip mat is constructed of durable, easy-to-clean vinyl that protects upholstery from spills and indent damage, and also stabilizes the car seat to prevent dangerous car seat movement. A specially designed stabilizing wedge keeps the Auto Seat Protector securely in place and contours to any car seat. Features a front storage pocket that keeps your child's essentials organized and secure. Folds compactly for easy storage. Measures approximately 19.5" X 35.5". Car seat sold separately.